Our services include:

• Friendly and courteous drivers with CPR/First Aid certification

• Drivers with For Hire License who meet Department of Transportation (DOT) Regulatory Compliance, including routine drug and alcohol screenings

• Mid-transit buses, minivans, fourteen-passenger vans, and wheelchair accessible vans with air conditioning

• Transportation arrangements for employers to transport their employees to and from the workplace.

SITS MISSION STATEMENT

Southern Indiana Transit System (SITS) will provide safe, effective, and reliable transportation for the general public within its service area and continuously maintain the highest transportation standards for customers.

PUBLIC DEVIATED ROUTES

The deviated routes are public routes open to all. The transit schedule below helps public customers get to work and are available for anyone to use. To use this transportation, just show up at these times, have your fare ready, and we will transport you to the destination listed. Deviations will not exceed ¼ miles from any existing route. If you need additional service from there, you can call ahead and schedule with our dispatcher. Pre-planning and calling ahead is required for transportation outside of the schedule below.

TITLE VI NOTICE TO THE PUBLIC

Southern Indiana Transit System (SITS) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with SITS. If you have a complaint or grievance about service, please follow the Grievance Process.

Title VI commitment for the Public

Southern Indiana Transit System (SITS) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, or subjected to discrimination in the receipt of any services on the basis of race, color, or national origin. The contents of this program have been prepared in accordance with Section 601 of Title VI of the Civil Rights Act of 1964 and Executive Order 13116 (Improving Access to Services for Persons with Limited English Proficiency) and other statutes and authorities that prohibit discrimination in any Federally-assisted program or service.

Under the Civil Rights Act of 1964, and as a recipient of federal funding under the programs of the Federal Transit Administration (FTA) of the U.S. Department of Transportation (U.S. DOT), SITS has an obligation to ensure that: 

• The benefits of its services are shared equitably throughout the service area;

• The level and quality of services are sufficient to provide equal access to all riders in its service area;

• No one is precluded from participating in service planning and development processes;

• Decisions regarding service changes or facility locations are made without regard to race, color, or national origin and that development and urban renewal benefiting a community as a whole not be unjustifiably purchased through the disproportionate allocation of its adverse environmental and health burdens on the community’s minority population; and

• A program is in place for correcting any discrimination, whether intentional or unintentional.

Notice to the Public

To make SITS riders aware of its commitment to Title VI compliance, and their right to file a civil rights complaint, the following information is available in multiple languages, on this website, onboard vehicles, and at the main transit facility. 

Your Civil Rights 

Southern Indiana Transit System (SITS) operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act and other statutes and authorities that prohibit discrimination in federally-assisted programs and activities. Any person who believes they have been aggrieved by any unlawful discriminatory practice under Title IV may file a complaint with SITS. For more information on the civil rights program and the procedures to file a complaint, please contact SITS at 812-738-1681, brrtrdir@brsinc.org, or visit our administrative office at 3143 Progress Blvd., Corydon, Indiana, 47112 between 6 a.m. to 6 p.m. A complaint may also be filed directly with the FTA, Office of Civil Rights, 1200 New Jersey Avenue SE, Washington DC 20590. More information about programs and services can be found on this website. If information is needed in language not provided on this website, please call 812-738-1681. 

Filing a Complaint Directly to the U.S. Department of Transportation

A complainant may file a Title VI complaint with the U.S. Department of Transportation by contacting the Department at:

U.S. Department of Transportation
Federal Transit Administration's Office of Civil Rights
1200 New Jersey Avenue, 5th floor
Washington, DC 20590 

What Happens to My Title VI Complaint to Southern Indiana Transit?

Discrimination Complaint Procedures

Southern Indiana Transit System (SITS) has established a process for riders to file a complaint under Title VI. Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by SITS may file a Title IV complaint by completing and submitting the agency’s Title VI complaint form available on this website or at our administrative offices. SITS will notify the Indiana Department of Transportation of all formal complaints within five business days of receiving the complaint.  

The Title VI Complaint Procedure is made available in the following locations:  

✓ Agency website

✓Hard copy in the central office

✓Available electronically and hard copy in appropriate languages for LEP populations, meeting the Safe Harbor Threshold. 

SITS investigates complaints received no more than 45 days after the alleged incident and will process complaints that are complete.

Once the complaint is received, SITS will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

SITS has 10 days to investigate the complaint. If more information is needed to resolve the case, the agency may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not receive the additional information within five business days, the agency can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).

✓ A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.

✓ A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590. If information is needed in another language not found on this website, please call 812-738-1681.

Please see all complaint forms in multiple languages below.

TITLE VI in multiple languages below:

HOURS AND DAYS OF OPERATION

SITS is open Monday through Friday from 6 a.m. to 6 p.m. (Eastern Time). If you need to call after hours, please leave a message on the answering machine. It is very important that you leave a message when calling. If you choose to cancel your transportation, please call to notify us so we do not send a driver out unnecessarily. SITS is closed on the following holidays: New Year’s Eve, New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day.

If the passenger is unable to make a scheduled trip, the customer must call the scheduling office within 24 hours of pick-up time to cancel or reschedule. Repeated unnotified missed appointments by any passenger may result in a suspension in service.

FARES

• 0 to 10 miles: $2 per one way, per person

• 11 to 20 miles: $3 per one way, per person

• More than 20 miles: $4 per one way, per person

• If you go outside our service area, there will be an additional charge of $1.25 per mile per one way, per person. Fares will be collected by driver prior to departure. The drivers do not carry cash and cannot make change, so please have the exact change. If you are paying by check, please make check payable to Blue River Services, Inc.

Passenger Policy and Procedures Manual

WHEN REQUESTING A RIDE, PLEASE BE READY TO PROVIDE THE FOLLOWING:

• Your name

• Your pick-up address, including county

• Your telephone number

• The time of your scheduled appointment, if applicable

• Where you will be going

• The time you want to be picked up for your return trip

• Whether you use a wheelchair or other mobility device

• Dimensions of wheelchair, if applicable

• Whether anyone else will be riding with you

• If there are no openings for the time you requested, you may be offered an alternate time as close as possible to the original time you requested. If there are no openings for the day and time you requested, please feel free to call SITS at a later time to ask if there have been any cancellations.

SITS Transit reserves the right to suspend from services any person, who establishes a pattern or practice of missing scheduled trips without calling to cancel their scheduled trip.  SITS Transit will work with qualified persons to reduce their no shows prior to suspending service.  SITS Transit reviews all no shows on a 3 month schedule to ensure the process was followed properly to accurately record the number of occurrences.  No shows that exceed 25% may result in service suspension.  The first occurrence of 25% or more in a 3 month timeframe may result in a 1 week service suspension.  The second occurrence within a 6 month timeframe may result in a 2 week suspension of service. The third occurrence within a 9 month timeframe may result in a 3 week suspension.  The forth occurrence in annual timeframe may result in a 4 week suspension. All suspension decisions will be the responsibility of the Transit Director and subject to appeal.” “SITS Transit reserves the right to suspend from services any person, who establishes a pattern or practice of missing scheduled trips without calling to cancel their scheduled trip.  SITS Transit will work with qualified persons to reduce their no shows prior to suspending service.  SITS Transit reviews all no shows on a 3 month schedule to ensure the process was followed properly to accurately record the number of occurrences.  No shows that exceed 25% may result in service suspension.  The first occurrence of 25% or more in a 3 month timeframe may result in a 1 week service suspension.  The second occurrence within a 6 month timeframe may result in a 2 week suspension of service. The third occurrence within a 9 month timeframe may result in a 3 week suspension.  The forth occurrence in annual timeframe may result in a 4 week suspension. All suspension decisions will be the responsibility of the Transit Director and subject to appeal.

Related Links:

• The American Public Transportation Association provides links to other transportation agencies in Indiana and other states

• Community Transportation Association of America

• INDOT (Indiana Department of Transportation)

• Orange County Transit Service provides transportation in Orange County, Indiana

• Ride Solution provides transportation in Daviess, Greene, Martin, Pike, and Sullivan Counties in Southern Indiana

• TARC (Transit Authority of River City) provides transportation in Clark and Floyd Counties in Southern Indiana, as well as the Louisville, KY, metropolitan area.

Southern Indiana Transportation SITS and Blue River Services follow on regulations and requirements of the American with Disabilities Act of 1990 (ADA), the U.S. Department of Transportation regulations for implementing ADA (49 CFR Parts 27, 37 and 38) and applicable Indiana laws and regulations. Blue River Services, through Southern Indiana Transit System operates a demand response public transit system. Blue River Services and SITS complies with ADA requirements with respect to such services.

Any person who believes she or he has an ADA related complaint can file that complaint by completing and submitting a Consolidate Civil Rights Complaint Form or an ADA Reasonable Modification Complaint Form. Blue River Services and SITS investigates complaints received no more than 30 days after receipt. Blue River Services and SITS will process complaints that are complete. Once the complaint is received, the complainant will receive an acknowledgement of receipt. If more information is needed to resolve the complaint, Blue River Services and SITS may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to Blue River Services management that includes the SITS director.

Link to ADA complaint form: